Return and Refund Policy

We accept return requests within 30 days of receiving your item.

Return Eligibility

To qualify for a return, your item must be in the same condition you received it: unworn or unused, with its original tags and packaging. You’ll also need a receipt or proof of purchase.

How to Request a Return

To start a return, contact us at shipping@bhboot.com. All returns must be requested and approved before you send any items back.

We have two return locations. If your return is approved, we’ll provide a return shipping label and instructions identifying the correct address for your items. Please send your return only to the location specified in your approval instructions.

Items sent back without prior authorization will not be accepted.

For any questions about returns, contact shipping@bhboot.com.

Restocking Fee

Eligible returns may be subject to a 10% restocking fee, calculated on the price paid for the returned merchandise after discounts, excluding taxes and shipping.

We will notify you of any applicable restocking fee before authorizing your return. The fee will be deducted from your refund.

Restocking fees will not apply to items returned because they arrived defective, damaged, or incorrect, or where prohibited by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us promptly at shipping@bhboot.com so we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

We do not accept returns on:

• Sale items or gift cards.

• Custom products, including special orders or personalized items.

• Perishable goods, such as food, flowers, or plants.

• Personal care goods, such as beauty products.

• Hazardous materials, flammable liquids, or gases.

These exclusions do not limit any rights you may have under applicable consumer protection laws. If you have questions about whether a specific item is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to exchange an item is to request a return for your original purchase and, once the return is accepted, place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel your purchase within 14 days of receiving your goods, without providing a reason, subject to applicable statutory exceptions.

To exercise this right, contact shipping@bhboot.com. Please retain your proof of purchase and return items with their original tags and packaging where possible. We will provide instructions identifying the correct return location.

Nothing in this policy, including our return eligibility requirements, exclusions, or restocking fee, limits your statutory cancellation or refund rights.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days, less any applicable restocking fee disclosed before your return was authorized. Your bank or credit card company may require additional time to process and post the refund. Where applicable law requires a shorter refund period, that period will apply.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact info@bhboot.com.